Terms of service

Terms and Conditions

1. Introduction
Welcome to Esquires Coffee Management Limited. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase.

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • Prices for our products are subject to change without notice.

  • We reserve the right to modify or discontinue any product or service without notice.

3. Orders & Payments

  • By placing an order, you warrant that you are at least 18 years old and legally capable of entering into a binding contract.

  • All payments must be made in full before the order is processed.

  • We accept payments through approved methods listed on our checkout page.

4. Shipping & Delivery

  • We aim to dispatch orders within the estimated timeframe, but we do not guarantee delivery dates.

  • Shipping costs are calculated at checkout and are non-refundable.

  • Customers must provide accurate shipping information. We are not responsible for lost packages due to incorrect addresses.

5. Returns & Refunds

  • We accept returns within 14 days of purchase if the product is unused and in its original packaging.

  • Refunds will be processed once we receive and inspect the returned item.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Intellectual Property

  • All content on this website, including images, logos, and text, is owned by or licensed to us and is protected by copyright laws.

  • You may not use, reproduce, or distribute any content without our written permission.

7. Limitation of Liability

  • We are not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Our total liability in any matter shall not exceed the amount paid for the product or service.

8. User Conduct

  • You agree not to use our site for any unlawful purpose or to violate any laws in your jurisdiction.

  • Harassment, abuse, or harmful behavior towards staff or other customers will not be tolerated.

9. Privacy Policy

  • Your submission of personal information is governed by our Privacy Policy.

  • We take appropriate measures to protect your personal information, but we cannot guarantee absolute security.

10. Changes to Terms & Conditions

  • We reserve the right to update these Terms and Conditions at any time. Changes will be effective upon posting to our website.

  • Your continued use of our services constitutes acceptance of the revised terms.

11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at nichola.helen@esquirescoffee.co.uk.